Refund & Cancellation Policy

Last updated: October 11, 2026

This policy explains how to cancel SkyLingoSift, and when and how you can get a refund, depending on where you subscribed. It supplements our Terms of Use.

1. Free trial

Every new account gets a 7-day free trial with full access. Nothing is charged until the trial ends, and we send a reminder at least 2 days beforehand. You can cancel anytime during the trial at no cost.

2. Purchases made directly with us (website, by card)

If you subscribe on our website and pay by card, you can request a full refund of your first payment within 7 days of that payment (14 days if you are billed from the EU/EEA/UK). After that window, a refund is reviewed case by case rather than automatic. Renewal payments are not automatically refunded — cancel before your renewal date to avoid the next charge. Payments are processed by Stripe.

3. Purchases made in the Apple App Store or Google Play

If you subscribed through the iOS or Android app, Apple or Google processes the payment and handles refunds under their own policies, which we do not control and cannot override. Request a refund through Apple's “Report a Problem” (reportaproblem.apple.com) or Google Play's own order history — we have no ability to issue store refunds from our side.

4. How to cancel

You can cancel at any time, in a single step, from Profile → Manage subscription in the app. Cancellation takes effect immediately: it revokes your login and deletes the learning data stored on that device (see our Privacy Policy for what that does and doesn't affect). A store subscription (App Store/Google Play) must also be cancelled in your store's own subscription settings — cancelling in the app alone does not cancel a store subscription.

5. How to request a refund from us

Email support@skymraud.com with the email on your account and the date of the payment. We aim to reply within 2 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

6. Your legal rights

Nothing in this policy limits any rights you have under the consumer laws that apply to you.

7. Contact

Questions about this policy: support@skymraud.com.